Careers at Eleanor Leftwich
Join the Eleanor Leftwich Team
Designing the Uniforms Women Return To
Eleanor Leftwich is a quiet-luxury ready-to-wear brand built on Italian, French, and English fabrics, small-batch production, and the belief that a wardrobe should be made to last. We are a small team, grown word by word, customer by customer. We believe that what is rare becomes more valuable, and that real quality has become rare.
We hire strategic doers. We look for people who are hyper-competent, hyper-responsive, discreet, and loyal — people who see a problem and meet it, who are nimble without being anxious, and humble without being quiet. No one here is above picking up a steamer. We work hard and have fun doing it. We care about taste. We care more about buy-in. We are building a team of people who want to stay a long time.
VIEW OPEN ROLES BELOW.
Ecommerce Manager, Strategy & Operations
Full-time · Based in Minnesota · On-site with remote flexibility
Reports directly to the Chief Operating Officer, Kendall Christie
Almost all of our business happens online, with the remainder through intimate trunk shows, and our community has grown through the closeness and consistency of social media. Each item is made to become an heirloom in a wardrobe—and we hold our digital home to that same standard.
We are looking for an Ecommerce Manager to own the day-to-day health, presentation, and performance of our Shopify storefront. This is a hands-on role for someone equally at ease in the back end of a site and in the mind of a discerning customer. You will keep the experience flawless, present new pieces with care, and use data to make the site quietly sharper season over season.
The right person understands that, for a high-touch luxury brand, the website is the boutique—and treats every detail accordingly.
Site Ownership & Operations
- Own ongoing site maintenance, keeping the storefront fast, functional, and consistently on-brand.
- Create and publish product listings with merchandising, imagery, and copy that hold to the brand’s standard.
- Lead website quality assurance, catching and resolving issues across devices and browsers before a customer ever meets them.
- Partner across brand, marketing, and social so the storefront always reflects the current collection and season.
- Collaborate with Eleanor Leftwich vendors and relationships to optimize the end-to-end ecommerce and website experience.
Analytics & Conversion
- Monitor and interpret site analytics in Google Analytics and Shopify to surface insight and drive improvements to navigation, conversion, and the journey as a whole.
- Anticipate the needs of our core customer and translate that understanding into a site experience that feels personal, elevated, and intuitive.
Strategic Advisory
- Beyond keeping the site running, this role is asked to think about how the storefront moves the business. You will be a strategic partner to the Founder and Chief Operating Officer, using data to form a point of view—and to argue it well.
- Drive analysis of cross-product purchase behavior: which pieces are bought together, how a customer builds their uniform over time, and where styling suggestions or considered pairings can deepen the wardrobe and lift lifetime value.
- Examine the tension between fit confidence and our pre-order model—where waiting for a made-to-order piece invites hesitation, returns, or cancellations, and where it protects inventory.
- Form and defend a data-backed opinion on pre-order, marshaling evidence on sell-through, return and cancellation rates, time-to-fulfillment, and customer sentiment to say plainly when pre-order serves the brand and the customer, and when it works against them.
- Translate analysis into concrete recommendations—from sizing guidance and fit content to merchandising sequence and the balance of ready-to-ship versus pre-order—and partner with leadership to act on them.
- Bring an informed, opinionated voice to strategic decisions, as comfortable presenting the numbers as making the call.
- 5-10 years of ecommerce experience, with hands-on Shopify expertise (Shopify Plus a plus).
- Strong working knowledge of Google Analytics and comfort turning data into decisions.
- Analytical confidence to form and defend a point of view—on cross-product purchasing or the merits of a pre-order model—backed by data.
- A sharp eye for detail and design, with an instinct for how luxury looks and feels.
- Experience merchandising or managing product on a direct-to-consumer or premium retail site.
- An intuitive grasp of the luxury customer’s mindset and how digital experience shapes brand perception.
- Self-directed and organized, balancing meticulous execution with strategic thinking.
- Self-starter who has confidence in their ability to make decisions with autonomy.
- Background in fashion, apparel, or another luxury or premium category.
- Familiarity with conversion rate optimization and A/B testing.
- Comfort with basic HTML/CSS or Liquid for Shopify customization.
Salary Range: $85,000 - $110,000, based on experience
Performance Bonus: Eligible for an annual performance bonus tied to company success as well as defined ecommerce metrics—including conversion, sell-through, and customer retention—reflecting the direct impact this role has on business outcomes.
Benefits: Available upon Request
Reports to: Chief Operating Officer
Customer Experience Manager
Full-time · Based in Minnesota · On-site with remote flexibility
Reports directly to the Chief Operating Officer, Kendall Christie
Almost all of our business happens online, with the remainder through intimate trunk shows, and our community has grown through the closeness and consistency of social media. Each item is made to become an heirloom in a wardrobe—and we hold our digital home to that same standard.
We're looking for a Customer Experience Manager who can be the voice of the brand to every customer she touches. This person owns the full post-purchase and pre-purchase customer experience—from a DM about sizing, to a shipping question, to making a loyal client feel genuinely
known. You'll also serve as our day-to-day liaison with the external fulfillment partner who ships every order, ensuring the experience stays seamless from "add to cart" to "arrived at the door."
Embedded. Committed. Trusted.
This is a high-touch role for a high-touch brand. The right person understands that in luxury, how you say something matters as much as what you say. Warmth, polish, and care are non-negotiable.
Customer Experience & Communication
- Serve as the first point of contact for customers across our channels, with social media as the primary channel and email as the secondary one.
- Respond to every customer inquiry within 24 hours of receipt, with a tone that reflects the warmth, quality, and quiet confidence of the brand.
- Handle sizing and styling questions, order updates, returns and exchanges, and product inquiries with a consultative, personal touch.
- Anticipate needs and turn everyday interactions into moments that deepen loyalty—following up thoughtfully and treating each customer as an individual.
- Build genuine, lasting relationships with our most loyal clients. We have a meaningful base of devoted customers, and this role is expected to know them by name and be deeply familiar with their shopping habits, sizing, style preferences, and needs—proactively anticipating how to serve them, from flagging new pieces they'll love to making sure their orders are handled with extra care.
- Maintain organized client notes and profiles so this knowledge lives with the brand, not just in one person's head—capturing preferences, sizing, purchase history, and key details so any team member can deliver a consistent, personal experience over time.
- Identify recurring questions and friction points, and partner with the team to improve our pages, policies, and FAQs.
- Identify opportunities for incremental customer touchpoints that keep them engaged with and connected to the brand - i.e., handwritten notes, gifts for highest value customers, etc
Fulfillment & Operations
- Manage the full transition of all customer shipments from multiple locations to dedicated fulfillment partner(s)
- Own the ongoing relationship with our external fulfillment company, overseeing accurate, on-time shipment of all orders.
- Monitor order flow, troubleshoot shipping delays or errors, and proactively communicate with customers when issues arise.
- Track fulfillment performance and flag opportunities to improve speed, accuracy, and the unboxing experience.
- Support order needs tied to trunk shows and special releases.
Insight & Continuous Improvement
- Surface customer feedback, trends, and sentiment to the broader team to inform product, marketing, and brand decisions.
- Help build and refine customer service workflows, macros, and standards as we grow—keeping efficiency and the personal touch in balance.
- 5-10 years of ecommerce experience, with hand3-5 years of experience in customer service, client experience, or e-commerce operations—ideally within luxury, fashion, or a premium DTC brand.
- Exceptional written and verbal communication: you are warm, clear, and on-brand in all customer touch points.
- A genuine service mindset and emotional intelligence—you read tone, defuse frustration, and make people feel cared for.
- A relationship-builder's memory and instincts—you naturally retain details about people, recognize returning clients, and make them feel known.
- Experience managing or coordinating with third-party logistics or fulfillment partner(s).
- Strong organization and follow-through; you keep many conversations and orders moving without dropping a thread.
- Self-starter who has confidence in their ability to make decisions with autonomy.
- Comfort working in a small, fast-moving, founder-led environment where you'll wear several hats.
Hands-on experience with our tools:
- Shopify (orders, customers, fulfillment)
- Gorgias (customer support / helpdesk)
- Meta (Instagram & Facebook, including DMs and comments)
- Google Workspace
You'll join a small, passionate team building something with real craftsmanship and heart. Your work will directly shape how customers experience the brand at every touchpoint — and you'll have the autonomy and visibility to make it exceptional. If you care deeply about quality, people, and the details that make luxury feel personal, you'll fit right in.
Salary Range: $60,000 - $70,000, based on experience
Eligible for a discretionary performance bonus based on individual and company results.
Benefits: Available upon Request
How to Apply
Send a note to careers@eleanorleftwich.com with your résumé and a short paragraph — not a
cover letter — about the business you are proudest to have supported, and why.
We read every one.
Eleanor Leftwich is an equal opportunity employer. We build our team the way we build ourcollections: thoughtfully, for the long term, and with people we believe in.
Build Something Enduring With Us
At Eleanor Leftwich, we’re creating more than clothing — we’re building a brand women return to season after season. If you value timeless design, thoughtful craftsmanship, and meaningful work, we’d love to hear from you.
